Terms & condition

Overview

This website is operated by Silkmala Designer. Throughout the site, the terms “we”, “us”, and “our” refer to Silkmala Designer.

By visiting our website or purchasing from us, you agree to be bound by these Terms & Conditions, along with our policies (including Refund & Exchange Policy). If you do not agree, please do not use our website.

We may update or modify these terms at any time without prior notice. Continued use of the website means you accept those changes.

1) Online Store Usage

• You must be at least 18 years old or use the website under parental guidance.
• You agree not to use our products or services for any illegal or unauthorized purpose.
• Any misuse, hacking, or harmful activity may result in termination of access.

2) General Conditions

• We reserve the right to refuse service to anyone at any time.
• Your non-sensitive information may be transferred over networks.
• You agree not to copy, resell, or exploit any part of the website without permission.

3) Product Information & Accuracy

• We try to provide accurate product details, but we do not guarantee that all information is complete, current, or error-free.
• Slight differences in color, design, or texture may occur due to screen display or photography.
• All information is for general guidance and should not be solely relied upon.

4) Pricing & Service Changes

• Prices of products may change at any time without notice.
• We may modify or discontinue any product or service without prior notice.
• We are not liable for any such changes.

5) Products & Availability

• Some products may be available only online and in limited quantity.
• We reserve the right to:
  • Limit product quantities
  • Cancel or refuse orders
  • Discontinue products anytime

6) Orders & Billing

• We may cancel or limit orders if:
  • Incorrect pricing is listed
  • Suspicious or bulk ordering activity is detected
• You must provide accurate billing and contact details.
• In case of cancellation, refund (if applicable) will be processed.

7) Shipping & Delivery

• Delivery timelines are estimated and may vary.
• Delays due to courier issues, natural events, or incorrect address are not our responsibility.
• Extra charges may apply for re-delivery due to wrong address or unavailability.

8) Third-Party Services

• Our website may contain links or tools from third parties.
• We are not responsible for third-party content, services, or transactions.

9) User Content & Feedback

• Any suggestions, feedback, or content shared with us can be used freely by Silkmala Designer.
• You agree not to post unlawful, abusive, or harmful content.

10) Personal Information

Your personal data is handled as per our Privacy Policy.

11) Errors & Corrections

• We reserve the right to correct errors in product details, pricing, or availability at any time.
• Orders may be canceled if incorrect information is found.

12) Prohibited Activities

You must not:

• Use the website for illegal activities
• Upload harmful code or viruses
• Misuse or hack the system
• Provide false information

Violation may result in account termination.

13) Disclaimer & Liability

• All products and services are provided “as is” without guarantees.
• We are not responsible for:
  • Loss of data or revenue
  • Delivery delays
  • Service interruptions
• Our liability is limited to the order value only.

14) Order Cancellation Policy

• Orders once placed cannot be canceled.
• We reserve the right to cancel any order due to pricing errors or other issues.

15) User Responsibility

• You must provide correct and complete information.
• Any fraud (including payment fraud) is the user’s responsibility.

16) Force Majeure

We are not responsible for delays or failures due to:

• Natural disasters
• Fire, flood, war
• Government restrictions
• Any events beyond our control

17) Complaint Policy

• Any issue must be reported within 3 days of delivery.
• After this period, complaints may not be accepted.

18) Governing Law

These Terms are governed by the laws of India.

19) Changes to Terms

We may update these Terms anytime. Please review periodically.

20) Contact Information

For any queries:

📧 Email: [email protected]
📞 Phone: +91 9512304444

Important Note

• Slight color variation may occur due to photography and screen settings.
• By using this website, you agree to all terms mentioned above.